We use this page to help customers with common issues they might encounter using Confida Contracts. We update it regularly. If you don’t see the answer you’re looking for, don’t hesitate to ping us on Slack or contact us directly from this page.

Contents

Tips

• When in doubt, refresh the page and/or log back in. If you’re encountering unexpected outcomes on the web app or the Add-In, refresh your web browser. If the page doesn’t properly re-load, you may be logged out of Confida and need to log back in.
• Don’t forget to turn on “tracked changes” in Microsoft Word before using the “Fix it” button in playbook reviews. If you accidentally clicked Fix it without tracked changes and want to see your changes, you can use the “undo” button on Microsoft Word, turn on tracked changes, then click redo on Microsoft Word.

FAQs

Can Confida help me edit or create new playbooks?

Does the Add-in work for the desktop application of Microsoft Word?

Tutorial Videos

Finding and loading Confida’s Add-in for Microsoft Word (desktop app)

https://www.loom.com/share/ac33fa6bfbaa4f7aad65092f2f1fb9ae

New Feature: Review History

https://www.loom.com/share/16b66401e7bd40b498029de11fef4917